Remote Client Experience Coordinator

The Hiring Platform; Macon (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote work environment

Comprehensive onboarding and training

Ongoing professional developmentAccess

Continuing education opportunities

Supportive team environment

Job summary

The Hiring Platform is seeking an organized Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role focuses on delivering clear communication, researching options, and maintaining accurate information to create a positive client experience from start to finish.

You will interact with clients to understand needs, coordinate reservations, and follow up on upcoming arrangements, ensuring professional service and timely updates.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Customer-focused and professional demeanor.
• Experience with email and web platforms is beneficial.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service or administrative experience is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research available accommodations, transportation, activities, and services.
• Assist with reservations, confirmations, and scheduling.
• Review reservation details for accuracy.
• Provide clients with timely updates and important information.
• Assist with modifications, cancellations, and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication

Organization

Customer-focused

Email proficiency

Research skills

Multitasking

Customer service experience

Job description

The Hiring Platform is seeking an organized Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role focuses on delivering clear communication, researching options, and maintaining accurate information to create a positive client experience from start to finish.

You will interact with clients to understand needs, coordinate reservations, and follow up on upcoming arrangements, ensuring professional service and timely updates.