Remote Client Experience Specialist

The Hiring Platform; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote work environment

Comprehensive onboarding and training

Ongoing professional developmentAccess

Continuing education opportunities

Supportive team environment

Job summary

The Hiring Platform is seeking a Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. You will communicate clearly, research available options, and maintain accurate information to create a positive client experience from start to finish.

This 100% remote role emphasizes strong organization, proactive communication, and professional service. You will manage multiple requests, coordinate with providers, and ensure timely updates, detailed

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email and web-based platforms.
• Strong research and problem-solving skills.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, transportation, activities, and services.
• Assist with reservations, confirmations, and scheduling.
• Review reservation details for accuracy.
• Provide clients with timely updates and important information.
• Assist with modifications, cancellations, and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written communication

Strong verbal communication

Organized

Attention to detail

Customer-focused

Professional demeanor

Email/web platforms

Research skills

Multitasking

Problem-solving

Job description

The Hiring Platform is seeking a Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. You will communicate clearly, research available options, and maintain accurate information to create a positive client experience from start to finish.

This 100% remote role emphasizes strong organization, proactive communication, and professional service. You will manage multiple requests, coordinate with providers, and ensure timely updates, detailed