Remote Client Experience Coordinator

The Hiring Platform; Sacramento (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

100% remote work environment

Comprehensive onboarding and training

Ongoing professional developmentAccess

Job summary

The Hiring Platform is seeking a Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role emphasizes clear communication, research of options, and creating a positive client experience from start to finish.

Responsibilities include verifying details, updating clients, and handling changes or cancellations while maintaining organized records and professional service standards.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable using email and web-based platforms.
• Strong research and problem-solving skills.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, transportation, activities, and services.
• Assist with reservations, confirmations, and scheduling.
• Review reservation details for accuracy.
• Provide clients with timely updates and important information.
• Assist with modifications, cancellations, and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written and verbalcommunication

Excellent organization and attentionto

Job description

The Hiring Platform is seeking a Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role emphasizes clear communication, research of options, and creating a positive client experience from start to finish.

Responsibilities include verifying details, updating clients, and handling changes or cancellations while maintaining organized records and professional service standards.