Remote Client Experience Specialist

The Hiring Platform; Allentown (Lehigh County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

100% remote work

Comprehensive onboarding

Ongoing professional development

Job summary

The Hiring Platform is seeking a Client Experience Coordinator who will help clients with reservations, service requests, and ongoing coordination. This role emphasizes clear communication, researching options, keeping information accurate, and delivering a positive client experience from start to finish.

You will communicate with clients, research options, assist with reservations and scheduling, and maintain organized records while providing timely updates and responsive service.

Qualifications

• Clear written and verbal communication abilities.
• Strong organizational skills and attention to detail.
• Customer-focused and professional demeanor.
• Proficient with email and web-based platforms.
• Strong research and problem-solving capabilities.
• Ability to manage multiple requests and deadlines.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, transportation, activities, and services
• Assist with reservations, confirmations, and scheduling
• Review reservation details for accuracy
• Provide clients with timely updates and important information
• Assist with modifications, cancellations, and special requests
• Maintain organized client records and documentation
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication skills

Organization

Customer-focused

Email proficiency

Research skills

Multitasking

Job description

The Hiring Platform is seeking a Client Experience Coordinator who will help clients with reservations, service requests, and ongoing coordination. This role emphasizes clear communication, researching options, keeping information accurate, and delivering a positive client experience from start to finish.

You will communicate with clients, research options, assist with reservations and scheduling, and maintain organized records while providing timely updates and responsive service.