Remote Client Experience & Reservations Specialist

The Hiring Platform; City of Rochester (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote

Onboarding & training

Professional development

Continuing education

Job summary

The Hiring Platform is seeking an organized, client-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. You will communicate clearly, research options, and maintain accurate information to create a positive client experience from start to finish.

Responsibilities include handling reservations, confirmations, and scheduling, reviewing details for accuracy, and providing timely updates.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email and web-based platforms.
• Strong research and problem-solving skills.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, transportation, activities, and services.
• Assist with reservations, confirmations, and scheduling.
• Review reservation details for accuracy.
• Provide clients with timely updates and important information.
• Assist with modifications, cancellations, and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication skills

Organization & detail

Customer-focused

Email & web platforms

Research & problem-solving

Multitasking

Customer service experience

Job description

The Hiring Platform is seeking an organized, client-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. You will communicate clearly, research options, and maintain accurate information to create a positive client experience from start to finish.

Responsibilities include handling reservations, confirmations, and scheduling, reviewing details for accuracy, and providing timely updates.