Remote Client Experience & Reservations Specialist

The Hiring Platform; City of Utica (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding and training

Ongoing professional development

Access to professional tools and resou

Continuing education opportunities

Supportive team environment

Job summary

The Hiring Platform is seeking an organized and customer-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination.

This role emphasizes clear communication, researching options, maintaining accurate information, and creating a positive client experience from start to finish. Remote role with onboarding and ongoing development.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Proficient with email and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Experience in customer service, hospitality, reservations, or admin is a plus but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, transportation, activities, and services
• Assist with reservations, confirmations, and scheduling
• Review reservation details for accuracy
• Provide clients with timely updates and important information
• Assist with modifications, cancellations, and special requests
• Maintain organized client records and documentation
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication skills

Organization

Attention to detail

Customer-focused

Email/web platforms

Research & problem solving

Time management

Job description

The Hiring Platform is seeking an organized and customer-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination.

This role emphasizes clear communication, researching options, maintaining accurate information, and creating a positive client experience from start to finish. Remote role with onboarding and ongoing development.