Remote Client Experience Specialist

The Hiring Platform; Evansville (IN); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

100% remote work environment

Onboarding and training

Ongoing professional development

Access to professional tools and资源

Job summary

The Hiring Platform is seeking a Client Experience Coordinator to support clients with reservations, service requests, and ongoing coordination. You will communicate clearly, research options, and maintain accurate information to create a positive client journey from start to finish.

This 100% remote role emphasizes organization, responsiveness, and professional service, with onboarding and ongoing training to help you succeed in a collaborative, supportive team environment.

Qualifications

• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Customer-focused and professional attitude.
• Comfortable using email and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, transportation, activities, and services.
• Assist with reservations, confirmations, and scheduling.
• Review reservation details for accuracy.
• Provide clients with timely updates and important information.
• Assist with modifications, cancellations, and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication

Organization

Customer-focused

Email & Web Platforms

Research & Problem solving

Multitasking

Tools

Email platforms

Job description

The Hiring Platform is seeking a Client Experience Coordinator to support clients with reservations, service requests, and ongoing coordination. You will communicate clearly, research options, and maintain accurate information to create a positive client journey from start to finish.

This 100% remote role emphasizes organization, responsiveness, and professional service, with onboarding and ongoing training to help you succeed in a collaborative, supportive team environment.