Remote Client Experience Receptionist - Legal

Topdog Law, Llc; New York (NY); Remote; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Health Savings Account (HSA)

Paid time off

Parental leave

Job summary

TopDog Law is a nationally scaling personal injury firm delivering client experiences from intake to litigation. We operate as a fully remote team and value ownership, transparency, and high-quality work across marketing, operations, and client service.

We are seeking a Client Success Receptionist to be the welcoming voice of the firm, handling inbound calls, mail flow, and daily office tasks with professionalism, empathy, and efficiency.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, call center, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications.
• Professional phone etiquette and strong interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving skills and a client-first mindset.
• Ability to work independently while collaborating effectively with multiple departments.
• Prior experience in a legal office or professional services environment is preferred but not required.

Responsibilities

• Answer inbound calls and route to appropriate attorney, paralegal, case owner, or department.
• Document client interactions and update case information in Filevine and internal systems.
• Monitor voicemail queues and ensure timely routing or addressing of messages.
• Protect the confidentiality of client and firm information.
• Receive, sort, scan, distribute, and prepare mail and time-sensitive documents.
• Coordinate with attorneys, paralegals, and staff to ensure documents are delivered accurately.
• Maintain organized mail logs and chain-of-custody records.
• Assist with general office administrative tasks and inventory management.
• Meet or exceed service level expectations and identify workflow improvements.

Skills

Excellent communication

Organizational skills

Attention to detail

Multitasking

Professional phone etiquette

Discretion and confidentiality

Independent worker

Education

High school diploma or equivalent

Tools

Genesys Cloud

Filevine

Microsoft Office

Google Workspace

Job description

TopDog Law is a nationally scaling personal injury firm delivering client experiences from intake to litigation. We operate as a fully remote team and value ownership, transparency, and high-quality work across marketing, operations, and client service.

We are seeking a Client Success Receptionist to be the welcoming voice of the firm, handling inbound calls, mail flow, and daily office tasks with professionalism, empathy, and efficiency.