Personal Injury Client Experience & Case Coordinator

Topdog Law, Llc; United States; Remote; USD 34,000 - 45,000; Full time

Job summary

Top Dog Law, Llc is a fully remote nationwide personal injury firm seeking a Client Success Receptionist to welcome clients, providers, and courts with professionalism and empathy. You will answer calls, route inquiries, manage mail, and keep precise records in Filevine, while supporting office operations and confidential handling of sensitive information.

The role emphasizes fast, accurate, and courteous service, contributing to an exceptional client experience and smooth case management across

Qualifications

• Serve as the first point of contact for clients and partners.
• Provide compassionate, professional, and efficient service.
• Document interactions and maintain case records.

Responsibilities

• Answer inbound calls and route to the appropriate person.
• Manage daily mail flow and prepare shipments.
• Maintain organized mail logs and file records.
• Support office administration and inventory management.
• Uphold confidentiality and comply with policy.
• Identify process improvements and support special projects.

Skills

Professional communication

Empathy

Problem solving

Tools

Genesys Cloud

Filevine

Job description

Top Dog Law, Llc is a fully remote nationwide personal injury firm seeking a Client Success Receptionist to welcome clients, providers, and courts with professionalism and empathy. You will answer calls, route inquiries, manage mail, and keep precise records in Filevine, while supporting office operations and confidential handling of sensitive information.

The role emphasizes fast, accurate, and courteous service, contributing to an exceptional client experience and smooth case management across