Remote Client Success Concierge

TopDog Law LLC; Savannah (GA); On-site; USD 43,000 - 52,000; Full time

Job summary

TopDog Law LLC seeks a Client Success Receptionist to be the welcoming voice for clients, medical providers, courts, and callers. The role handles inbound calls, routes inquiries, and manages time-sensitive mail and documents with care and discretion.

Responsibilities include documenting interactions in Filevine, routing to the right team, and supporting daily office operations in a fast-paced, high-trust environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications.
• Professional phone etiquette and strong interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Prior experience in a legal office or professional services environment is preferred but not required.

Responsibilities

• Answer and route inbound calls using established procedures.
• Deliver an exceptional client experience by resolving common questions on first contact when possible.
• Route callers to the appropriate attorney, paralegal, case owner, or department.
• Document client interactions and maintain records within internal systems.
• Monitor voicemail queues and ensure messages are addressed promptly.
• Receive, sort, scan, distribute, and prepare mail and time-sensitive correspondence.
• Maintain organized mail logs and assist with general office administrative tasks.
• Meet or exceed service level expectations for responsiveness, quality, and client satisfaction.
• Support firm-wide initiatives and process improvements as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Phone etiquette

Confidentiality

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

Genesys Cloud

Filevine

Microsoft Office

Google Workspace

Job description

TopDog Law LLC seeks a Client Success Receptionist to be the welcoming voice for clients, medical providers, courts, and callers. The role handles inbound calls, routes inquiries, and manages time-sensitive mail and documents with care and discretion.

Responsibilities include documenting interactions in Filevine, routing to the right team, and supporting daily office operations in a fast-paced, high-trust environment.