Remote Client Success Receptionist

TopDog Law LLC; New York (NY); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

TopDog Law LLC in New York is seeking a Client Success Receptionist to greet clients, manage front-desk operations, and support mail and case workflow.

You will answer inbound calls, route to attorneys, document interactions in Filevine, and ensure timely handling of confidential information.

The role requires strong communication, organization, and tech comfort with Genesys Cloud, Microsoft Office, and Google Workspace; prior legal office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, call center, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications.
• Professional phone etiquette and strong interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving skills and a client-first mindset.
• Ability to work independently while collaborating effectively with multiple departments.
• Prior experience in a legal office or professional services environment is preferred but not required.

Responsibilities

• Client Experience: serve as first contact with clients, medical providers, courts, and partners, with professionalism and urgency.
• Deliver an exceptional client experience by resolving common questions on first contact when possible.
• Route callers to appropriate attorney or department using routing procedures.
• Document client interactions and update case information in internal systems.
• Monitor voicemail queues and ensure timely routing of messages.
• Protect confidentiality of all client and firm information.
• Mail & Office Operations: receive, sort, scan, distribute mail including legal documents and checks.
• Coordinate with attorneys and staff to ensure timely delivery of documents and mail.
• Prepare overnight shipments and certified mail as needed.
• Maintain mail logs and chain-of-custody documentation.
• Assist with general office tasks and inventory management.
• Operational Excellence: meet service level expectations; identify workflow improvements; support company initiatives and special projects.
• Perform other client support and administrative duties as needed.

Skills

Communication skills

Organizational skills

Multitasking

Technology proficiency

Phone etiquette

Confidentiality

Problem solving

Independent work

Legal office experience

Education

High school diploma or equivalent

Tools

Genesys Cloud

Filevine

Microsoft Office

Google Workspace

Job description

TopDog Law LLC in New York is seeking a Client Success Receptionist to greet clients, manage front-desk operations, and support mail and case workflow.

You will answer inbound calls, route to attorneys, document interactions in Filevine, and ensure timely handling of confidential information.

The role requires strong communication, organization, and tech comfort with Genesys Cloud, Microsoft Office, and Google Workspace; prior legal office experience preferred.