Remote Client Experience Specialist (Receptionist)

Topdog Law, Llc; Savannah (GA); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law is a fully remote, fast-growing personal injury firm seeking a Client Success Receptionist to be the welcoming voice for clients, medical providers, courts, and partners. You’ll handle inbound calls, route to the right person, and manage mail and time-sensitive documents with care.

Ideal candidates have a high school diploma, prior receptionist or admin experience, and excellent communication. You’ll thrive in a fast-paced environment, embracing technology and confidential information

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, call center, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications.
• Professional phone etiquette and strong interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving skills and a client-first mindset.
• Ability to work independently while collaborating effectively with multiple departments.

Responsibilities

• Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency.
• Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers.
• Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures.
• Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems.
• Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations.
• Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements.
• Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence.
• Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly.
• Prepare overnight shipments, courier packages, and certified mail as needed.
• Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable.
• Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies.
• Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction.
• Identify opportunities to improve workflows, client experiences, and operational efficiency.
• Support firm-wide initiatives, process improvements, and special projects as assigned.
• Perform other client support and administrative duties as needed to support business operations.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Tech-savviness

Phone etiquette

Discretion

Education

High school diploma or equivalent

Tools

Genesys Cloud

Filevine

Microsoft Office

Google Workspace

Job description

TopDog Law is a fully remote, fast-growing personal injury firm seeking a Client Success Receptionist to be the welcoming voice for clients, medical providers, courts, and partners. You’ll handle inbound calls, route to the right person, and manage mail and time-sensitive documents with care.

Ideal candidates have a high school diploma, prior receptionist or admin experience, and excellent communication. You’ll thrive in a fast-paced environment, embracing technology and confidential information