Remote Client Enablement Specialist Training & Adoption

Norstella; United States; Remote; USD 63.000 - 73.000; Vollzeit

Zusammenfassung

Norstella is seeking a Client Enablement Specialist to deliver training programs that maximize the use of Citeline and Evaluate platforms. The ideal candidate blends product expertise with strong instructional skills to support onboarding, adoption, and ongoing proficiency across our client base.

The role involves creating multi-format training content, facilitating sessions across time zones, and partnering with product, sales, and customer success teams to stay current on updates and features.

Qualifikationen

• Bachelor’s degree or equivalent
• 3+ years of experience in a training, learning & development, or customer education role
• Familiarity with Citeline and/or Evaluate platforms (Trialtrove, Biomedtracker, Scrip)
• Strong understanding of the pharmaceutical, biotech, or life sciences industry
• Experience developing multi-format training content (e-learning, video, job aids, instructor-led)
• Excellent presentation, communication, and facilitation skills
• Ability to translate complex data and platform functionality into clear instruction
• Highly self-motivated with ability to independently learn and drive progress

Aufgaben

• Conduct onboarding training for new clients, ensuring a smooth transition onto the platforms
• Conduct refresher trainings for current clients, focusing on use cases and personas
• Design & develop training sessions on Citeline and Evaluate products
• Create and maintain training materials such as guides, quick reference cards, e-learning, and video tutorials
• Assess user training needs through usage data, personas, and use cases
• Collaborate with product, sales, and customer success teams to stay current on updates
• Maintain a training calendar and manage scheduling for sessions across time zones
• Provide post-training support and follow-up resources
• Track training completion and outcomes using LMS and/or Salesforce
• Gather user feedback to improve training content and delivery

Kenntnisse

Presentation skills

Communication

Facilitation

Independent learner

Ausbildung

Bachelor’s degree or equivalent

Tools

Salesforce CRM

LMS platforms

Webinar platforms (Zoom/Teams)

Jobbeschreibung

Norstella is seeking a Client Enablement Specialist to deliver training programs that maximize the use of Citeline and Evaluate platforms. The ideal candidate blends product expertise with strong instructional skills to support onboarding, adoption, and ongoing proficiency across our client base.

The role involves creating multi-format training content, facilitating sessions across time zones, and partnering with product, sales, and customer success teams to stay current on updates and features.