Remote Client Enablement & Training Specialist

Norstella; Salt Lake City (UT); Remote; USD 63,000 - 73,000; Full time

Benefits offered by this job

Discretionary bonus

Remote work option

Job summary

Norstella seeks a knowledgeable Client Enablement Specialist to deliver training that empowers users to maximize Citeline and Evaluate platforms. You will support onboarding, adoption, and ongoing proficiency across our client base.

The role combines product expertise with instructional skills to design multi-format training and create supporting materials, aligning with client needs and business goals. Remote work with travel as needed is expected.

Qualifications

• Bachelor’s degree or equivalent.
• 3+ years of experience in a training, learning & development, or customer education role.
• Familiarity with Citeline and/or Evaluate platforms (Trialtrove, Biomedtracker, Scrip).
• Strong understanding of the pharmaceutical, biotech, or life sciences industry.
• Experience developing multi-format training content (e-learning, video, job aids, instructor-led).
• Excellent presentation, communication, and facilitation skills.
• Ability to translate complex data and platform functionality into clear, user-friendly instruction.
• Highly self-motivated with a strong ability to independently learn, adapt, and drive progress.

Responsibilities

• Conduct onboarding training for new clients, ensuring a smooth transition onto the platforms (Evaluate Pharma, Biomedtracker, Trialtrove, Pharmaprojects, Sitetrove, Trialtrove, Scrip, Pink Sheet).
• Conduct refresher trainings for current clients, focusing on their use cases and personas.
• Design and develop training sessions on Citeline and Evaluate products.
• Create and maintain training materials such as user guides, quick reference cards, e-learning modules, and video tutorials.
• Assess user training needs through usage data, personas, and use cases to tailor training programs accordingly.
• Collaborate with product, sales, and customer success teams to stay current on platform updates and releases.
• Maintain a training calendar and manage scheduling across multiple time zones.
• Provide post-training support and follow-up resources to reinforce learning.
• Track and report on training completion, engagement, and outcomes using an LMS and/or Salesforce.
• Gather user feedback to continuously improve training content and delivery methods.
• Other duties as assigned

Skills

Training experience

Citeline familiarity

Pharma industry knowledge

Multiformat training content

Presentation skills

Data translation

Self-motivated

Education

Bachelor’s degree or equivalent

Tools

e-learning authoring tools

LMS platforms

Salesforce (CRM)

Webinar platforms (Zoom/Teams)

Job description

Norstella seeks a knowledgeable Client Enablement Specialist to deliver training that empowers users to maximize Citeline and Evaluate platforms. You will support onboarding, adoption, and ongoing proficiency across our client base.

The role combines product expertise with instructional skills to design multi-format training and create supporting materials, aligning with client needs and business goals. Remote work with travel as needed is expected.