Remote Life Sciences Training & Onboarding Specialist

Norstella; Boise (ID); Remote; USD 63.000 - 73.000; Vollzeit

Zusammenfassung

Norstella seeks a Client Enablement Specialist to deliver onboarding and refresher trainings for Citeline and Evaluate platforms. You will design multi-format content, maintain guides, and tailor programs based on usage data and client personas.

You will collaborate with product, sales, and customer success teams, manage scheduling across time zones, and provide post-training support to ensure client proficiency. Remote role with travel as needed.

Qualifikationen

• Bachelor’s degree or equivalent.
• 3+ years in training, learning & development, or customer education.
• Some familiarity with Citeline and/or Evaluate platforms (Trialtrove, Biomedtracker, Scrip).
• Strong understanding of the pharmaceutical, biotech, or life sciences industry.
• Experience developing multi-format training content (e-learning, video, job aids, instructor-led).
• Excellent presentation, communication, and facilitation skills.
• Ability to translate complex data and platform functionality into clear, user-friendly instruction.
• Highly self-motivated with a strong ability to independently learn, adapt, and drive progress.

Aufgaben

• Conduct onboarding training for new clients across Evaluate Pharma, Biomedtracker, Trialtrove, Pharmaprojects, Sitetrove, Trialtrove, Scrip, Pink Sheet.
• Conduct refresher trainings for current clients focusing on use cases and personas.
• Design and develop training sessions on Citeline and Evaluate products.
• Create and maintain training materials such as user guides, quick reference cards, e-learning modules, and video tutorials.
• Assess user training needs through usage data, personas, and use cases to tailor programs.
• Collaborate with product, sales, and customer success teams to stay current on platform updates.
• Maintain a training calendar and manage scheduling across time zones.
• Provide post-training support and follow-up resources to reinforce learning.
• Track training completion and outcomes using an LMS and Salesforce; gather user feedback.

Kenntnisse

Presentation skills

Communication skills

Facilitation skills

Independent learner

Ausbildung

Bachelor’s degree

Tools

LMS platforms

E‑learning tools

Salesforce CRM

Webinar platforms (Zoom/Teams)

AI content tools

Jobbeschreibung

Norstella seeks a Client Enablement Specialist to deliver onboarding and refresher trainings for Citeline and Evaluate platforms. You will design multi-format content, maintain guides, and tailor programs based on usage data and client personas.

You will collaborate with product, sales, and customer success teams, manage scheduling across time zones, and provide post-training support to ensure client proficiency. Remote role with travel as needed.