Remote Client Coordinator - Healthcare Admin & Support

ExamWorks; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

Paid time off

401k

Job summary

ExamWorks is seeking a Client Coordinator for a 100% remote role, offering the possibility to work from home with a Monday–Friday EST schedule. Start times range from 7:30am to 9:30am, with examples such as 7:30am-4:00pm or 9:30am-6:00pm.

You will connect clients with information and support, enter data into systems, coordinate with QA, contact providers, file cases, and maintain client records while upholding HIPAA and confidentiality standards.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of customer-service experience preferred.
• Must be knowledgeable of MS Word, Outlook, Excel, and general computer use.
• Must be trained on and adhere to HIPAA regulations and compliance standards.
• Ability to follow instructions and respond to management directions accurately.
• Strong communication, accuracy, and confidentiality skills are essential.

Responsibilities

• Handle inquiries from clients or their representatives and respond promptly.
• Enter client or claimant information into systems and retrieve data as needed.
• Maintain daily contact with QA regarding workflow and report status.
• Contact providers for assignments and update databases.
• File and archive open and closed cases.
• Verify client information and ensure guidelines are documented in the system.
• Work independently and with the team to address questions and timely resolutions.
• Direct calls to other departments as needed.
• Perform clerical duties including typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and quality assurance issues.

Skills

Customer service

Microsoft Word

Outlook

Excel

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ExamWorks is seeking a Client Coordinator for a 100% remote role, offering the possibility to work from home with a Monday–Friday EST schedule. Start times range from 7:30am to 9:30am, with examples such as 7:30am-4:00pm or 9:30am-6:00pm.

You will connect clients with information and support, enter data into systems, coordinate with QA, contact providers, file cases, and maintain client records while upholding HIPAA and confidentiality standards.