Client Coordinator

ExamWorks; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

Paid time off

401k

Job summary

ExamWorks is seeking a Client Coordinator for a 100% remote role, offering the possibility to work from home with a Monday–Friday EST schedule. Start times range from 7:30am to 9:30am, with examples such as 7:30am-4:00pm or 9:30am-6:00pm.

You will connect clients with information and support, enter data into systems, coordinate with QA, contact providers, file cases, and maintain client records while upholding HIPAA and confidentiality standards.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of customer-service experience preferred.
• Must be knowledgeable of MS Word, Outlook, Excel, and general computer use.
• Must be trained on and adhere to HIPAA regulations and compliance standards.
• Ability to follow instructions and respond to management directions accurately.
• Strong communication, accuracy, and confidentiality skills are essential.

Responsibilities

• Handle inquiries from clients or their representatives and respond promptly.
• Enter client or claimant information into systems and retrieve data as needed.
• Maintain daily contact with QA regarding workflow and report status.
• Contact providers for assignments and update databases.
• File and archive open and closed cases.
• Verify client information and ensure guidelines are documented in the system.
• Work independently and with the team to address questions and timely resolutions.
• Direct calls to other departments as needed.
• Perform clerical duties including typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and quality assurance issues.

Skills

Customer service

Microsoft Word

Outlook

Excel

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At ExamWorks, we know that great service starts with great people.

As a Client Coordinator, you'll help connect clients with the information and support they need while keeping critical processes moving behind the scenes.

This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team, build meaningful relationships, and develop valuable administrative and customer service skills in a healthcare-focused environment.

The schedule for this role is Monday through Friday. You'll select a consistent EST schedule that works best for you, with start times ranging from 7:30am-9:30am. Examples include 7:30am-4:00pm, 8:30am-5:00pm, 9:00am-5:30pm or 9:30am-6:00pm.

If you're organized, detail-oriented, and passionate about helping others, we'd love to meet you.

Responsibilities may include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.

• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.

• Maintain daily contact with the QA department regarding workflow and pending report status.

• Contact providers for assignment and update database.

• File and archive open and closed cases.

• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.

• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.

• Direct calls to other departments as needed.

• Perform various clerical duties such as typing, filing, emailing, and proofreading.

• Assist in resolution of customer complaints and quality assurance issue.

• Notify management of any report issues or concerns.

• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.

• Perform other duties as assigned.

• High school diploma or equivalent required.

• Minimum one year customer-service experience; or equivalent combination of education and experience preferred.

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.

• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.

• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.

• Ability to follow instructions and respond to managements' directions accurately.

• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.

• Must demonstrate exceptional communication skills.

• Must be able to work independently, prioritize work activities and use time efficiently.

• Must be able to maintain confidentiality.

• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.