Onsite Client Coordinator — Healthcare Data & Support

ExamWorks, Inc.; Town of Woodbury (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Paid time off

401k

Overtime opportunities

Job summary

ExamWorks is seeking a Client Coordinator to join our team onsite in Woodbury, NY. You will service inquiries and communications to and from our clients, with status checks and case updates via email, portals and phone.

The role involves data preparation, data entry, data tracking and documentation, and requires familiarity with customer databases and accurate data processing, while delivering high quality customer service in compliance with regulatory standards.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Must be able to type a minimum of 40 WPM.
• Familiarity with HIPAA regulations and compliance standards.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as data entry, emailing and organizing.
• Assist in resolution of customer complaints.
• Notify management of any issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Skills

Exceptional communication skills

Typing 40 WPM

Independent work

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

ExamWorks is seeking a Client Coordinator to join our team onsite in Woodbury, NY. You will service inquiries and communications to and from our clients, with status checks and case updates via email, portals and phone.

The role involves data preparation, data entry, data tracking and documentation, and requires familiarity with customer databases and accurate data processing, while delivering high quality customer service in compliance with regulatory standards.