Remote Client Concierge & Coordination Specialist

Velvethorizons; Grand Rapids (MI); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training program

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support remote coordination. The role emphasizes attention to detail and the ability to manage multiple tasks in a structured online environment.

The position offers a flexible remote work setup, onboarding and ongoing training, and compensation based on completed client arrangements and performance. Ideal for dependable, process-driven individuals who communicate clearly.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Remote work

Organizational skills

Communication skills

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support remote coordination. The role emphasizes attention to detail and the ability to manage multiple tasks in a structured online environment.

The position offers a flexible remote work setup, onboarding and ongoing training, and compensation based on completed client arrangements and performance. Ideal for dependable, process-driven individuals who communicate clearly.