Remote Client Concierge & Service Coordinator

Velvethorizons

Meridian (ID)

Remote

USD 38,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Velvet Horizons is seeking a detail‑oriented Customer Service Representative to support clients remotely. You will organize service plans, coordinate arrangements, and communicate clearly across platforms to ensure smooth project delivery.

Responsibilities include handling inquiries, presenting service options, submitting reservations, and maintaining accurate records while supporting process improvements in a structured remote environment.

Qualifications

Experience in customer service, coordination, or administrative roles preferred.
Strong organizational and communication skills.
Ability to work independently and manage priorities effectively.
Comfortable using digital tools and web-based systems.
Detail-oriented with a focus on accuracy.

Responsibilities

Serve as a point of contact for client inquiries via email, phone, and online platforms.
Identify client needs and present appropriate service options.
Coordinate scheduling and organize detailed service plans.
Submit and manage reservations with external providers.
Ensure timely follow-up and clear communication throughout all stages.
Maintain accurate records within internal systems.
Support process improvements and team collaboration initiatives.