Remote Client Concierge & Scheduler

Next Stop Travel; Minneapolis (MN); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Performance-based compensation

Job summary

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with clear communication through email, phone, and online platforms.

Selected candidates will onboard and receive training to ensure accurate records and smooth reservation handling.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Detail-oriented with the ability to manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication skills

Independent work

Attention to detail

Tools

Web-based systems

Job description

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with clear communication through email, phone, and online platforms.

Selected candidates will onboard and receive training to ensure accurate records and smooth reservation handling.