Remote Client Concierge & Reservations Specialist

The New Hiring Platform; Scranton (Lackawanna County); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote environment

Structured onboarding

Ongoing education

Access to professional systems

Team support

Job summary

The New Hiring Platform is seeking a dependable Remote Client Services Coordinator to assist with client requests and service coordination. The ideal candidate will communicate clearly and enjoy helping clients throughout the planning process.

This role involves responding to inquiries, coordinating reservations, and maintaining accurate client records. A fully remote environment is offered, along with structured onboarding and ongoing development opportunities.

Qualifications

• Strong communication and interpersonal skills are essential.
• Excellent organization and time-management abilities are required.
• High attention to detail is necessary.
• Previous customer service or coordination experience is helpful.

Responsibilities

• Respond to client inquiries and service requests.
• Gather information regarding client needs and preferences.
• Research available options based on individual requests.
• Coordinate reservations and related arrangements.
• Review confirmations and documentation for accuracy.
• Provide clients with updates and relevant information.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Assist with changes and special requests.

Skills

Strong communication skills

Organization

Time-management

Attention to detail

Customer service experience

Job description

The New Hiring Platform is seeking a dependable Remote Client Services Coordinator to assist with client requests and service coordination. The ideal candidate will communicate clearly and enjoy helping clients throughout the planning process.

This role involves responding to inquiries, coordinating reservations, and maintaining accurate client records. A fully remote environment is offered, along with structured onboarding and ongoing development opportunities.