Remote Client Care Specialist

ConnectAmerica, LLC; Texas; Remote; USD 19,000 - 28,000; Full time

Job summary

Connect America is seeking a Remote Customer Service Representative to act as a liaison between the company and clients. The role involves solving customer issues, addressing complaints and inquiries, and supporting department needs.

You’ll work to identify customer needs, know services offered, and maintain records with strong communication and problem-solving skills. The position emphasizes independent work or teamwork, analytical writing, creativity, emotional intelligence, and a focus on

Qualifications

• 6 months to one year of customer service experience.
• Strong phone and verbal communication skills.
• Strong computer proficiency with Microsoft Excel, Word and Outlook.
• High School Graduate or GED.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Have knowledge on all services and equipment offered by company.
• Meet all call and appointment target expectations.
• Keep records of all contacts in Company database’s.
• Analytical - ability to communicate in writing clearly and concisely.
• Creative - ability to think outside the box.
• Emotional intelligence - ability to understand his or her own emotions and the emotions of others.
• Excellent customer service and people skills and must be able to work independently or with a team.

Skills

Customer service experience

Phone communication

Verbal communication

MS Office

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Connect America is seeking a Remote Customer Service Representative to act as a liaison between the company and clients. The role involves solving customer issues, addressing complaints and inquiries, and supporting department needs.

You’ll work to identify customer needs, know services offered, and maintain records with strong communication and problem-solving skills. The position emphasizes independent work or teamwork, analytical writing, creativity, emotional intelligence, and a focus on