Remote Customer Support Agent | Multichannel Help

ConnectAmerica, LLC; Bala Cynwyd (PA); Remote; USD 19,000 - 28,000; Full time

Job summary

Connect America is seeking a Customer Service Agent to serve US customers remotely. In this role, you will handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM.

You will collaborate with internal teams to escalate complex cases and ensure customer satisfaction through accurate information and timely follow-up. The position requires a high school diploma, proven customer service experience, excellent English communication, and basic computer skills

Qualifications

• Minimum high school diploma or equivalent.
• Proven experience in a customer service role.
• Excellent verbal and written communication in English.
• Basic computer proficiency including familiarity with CRM and MS Office.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience in a call center or customer support setting.

Responsibilities

• Respond promptly and professionally to inquiries via phone, email, and chat.
• Identify and resolve issues by troubleshooting and providing solutions.
• Document customer interactions accurately in the CRM system.
• Collaborate with internal teams to escalate complex issues when needed.
• Provide product and service information to assist decision-making.
• Follow up to ensure issues are resolved satisfactorily.
• Maintain up-to-date knowledge of products, policies, and procedures.
• Contribute feedback on customer trends and potential service enhancements.

Skills

Communication skills

Problem-solving

Time management

Multitasking

CRM proficiency

Call center experience

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Connect America is seeking a Customer Service Agent to serve US customers remotely. In this role, you will handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM.

You will collaborate with internal teams to escalate complex cases and ensure customer satisfaction through accurate information and timely follow-up. The position requires a high school diploma, proven customer service experience, excellent English communication, and basic computer skills