Remote Customer Solutions Specialist

ConnectAmerica, LLC; Austin (TX); Remote; USD 22,000 - 30,000; Full time

Job summary

Connect America is seeking a Customer Service Representative to join our team. This position offers a 100% remote work option and focuses on resolving customer issues with professionalism and empathy.

You will identify needs, document interactions, and maintain accurate records while meeting performance targets. Strong communication, data entry, and computer skills are essential to succeed in a fast-paced environment.

Qualifications

• Must have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred).
• Strong phone and verbal communication skills.
• Strong computer proficiency with Microsoft Excel, Word and Outlook.
• High School Graduate or GED.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Have knowledge on all services and equipment offered by company.
• Meet all call and appointment target expectations.
• Keep records of all contacts in Company database’s.
• Analytical- Ability to communicate in writing clearly and concisely.

Skills

Phone communication

Verbal communication

Customer service

People skills

Analytical writing

Creative thinking

Emotional intelligence

Education

High School/GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Connect America is seeking a Customer Service Representative to join our team. This position offers a 100% remote work option and focuses on resolving customer issues with professionalism and empathy.

You will identify needs, document interactions, and maintain accurate records while meeting performance targets. Strong communication, data entry, and computer skills are essential to succeed in a fast-paced environment.