Remote Customer Support Specialist

ConnectAmerica, LLC; Philadelphia (Philadelphia County); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Connect America is seeking a Customer Service Representative to join our team. This role supports current and prospective clients, handling inquiries, resolving issues, and delivering solutions with a customer-first approach.

The position offers 100% remote work option, competitive hourly pay, and the chance to contribute to a trusted provider in home health technology. A structured program emphasizes clear communication, efficiency, and teamwork across our service network.

Qualifications

• 6 months to 1 year of customer service experience required.
• Strong phone and verbal communication skills.
• Excellent attention to detail and ability to multi-task.
• Proven time management and prioritization abilities.
• Proficient with Microsoft Excel, Word and Outlook.
• High School diploma or GED required.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling topics.
• Identify customers' needs, clarify information, research issues and provide solutions.
• Have knowledge on all services and equipment offered by company.
• Be able to answer frequently asked questions by client.
• Meet all call and appointment target expectations.
• Keep records of all contacts in Company database.

Skills

Customer service

Phone communication

Attention to detail

Multitasking

Time management

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Connect America is seeking a Customer Service Representative to join our team. This role supports current and prospective clients, handling inquiries, resolving issues, and delivering solutions with a customer-first approach.

The position offers 100% remote work option, competitive hourly pay, and the chance to contribute to a trusted provider in home health technology. A structured program emphasizes clear communication, efficiency, and teamwork across our service network.