Remote Customer Service Specialist

100Plus; Philadelphia (Philadelphia County); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Connect America is hiring a Customer Service Agent (Full Time Clerical) to serve as the primary contact for customers across phone, email, and live chat. You will address inquiries, troubleshoot issues, and provide accurate information about products and services from a remote or flexible location.

The role requires high school diploma, strong English communication, CRM and Microsoft Office familiarity, and the ability to multitask in a fast-paced environment, with bilingual Spanish-English a

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role.
• Excellent verbal and written communication in English.
• Familiarity with CRM software and Microsoft Office.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions.
• Document customer interactions accurately in the company’s CRM system.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Provide product and service information to customers to assist with their decision-making.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain up-to-date knowledge of company products, services, policies, and procedures.
• Contribute to continuous improvement by providing feedback on customer trends and potential service enhancements.

Skills

Communication skills

English proficiency

Time management

Multitasking

Call center experience

Problem-solving

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Connect America is hiring a Customer Service Agent (Full Time Clerical) to serve as the primary contact for customers across phone, email, and live chat. You will address inquiries, troubleshoot issues, and provide accurate information about products and services from a remote or flexible location.

The role requires high school diploma, strong English communication, CRM and Microsoft Office familiarity, and the ability to multitask in a fast-paced environment, with bilingual Spanish-English a