Remote Customer Service Specialist

ConnectAmerica, LLC; New York (NY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Remote work

Job summary

Connect America is seeking a Customer Service Representative to handle high-volume calls from a remote New York, NY area. This full-time clerical position offers hourly pay and a flexible, remote-friendly environment while supporting a broad client base with clear guidance and extensive product knowledge.

The role emphasizes customer care, accuracy, and efficient problem solving, with a focus on meeting targets and maintaining thorough documentation across systems.

Qualifications

• Ability to learn quickly and pick up new processes rapidly.
• Adaptability with changing circumstances and priorities.
• Strong written communication and analytical thinking.
• Creative approach to finding solutions and improving processes.
• Emotional intelligence to understand customer needs and team dynamics.
• Proven multitasking ability to handle multiple tasks and requests.
• Effective problem solving to resolve customer issues.
• Team oriented mindset to collaborate across departments.

Responsibilities

• Manage large numbers of inbound and outbound calls in a timely manner.
• Follow scripts when handling different topics to ensure consistency.
• Identify customer needs, clarify information, research issues and provide solutions.
• Be knowledgeable about all services and equipment offered by the company.
• Answer frequently asked questions from clients.
• Meet call and appointment targets and maintain records in the company database.

Skills

Learn quickly

Adaptability

Analytical

Creative

Emotional intelligence

Multitasking

Problem solving

Team oriented

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Connect America is seeking a Customer Service Representative to handle high-volume calls from a remote New York, NY area. This full-time clerical position offers hourly pay and a flexible, remote-friendly environment while supporting a broad client base with clear guidance and extensive product knowledge.

The role emphasizes customer care, accuracy, and efficient problem solving, with a focus on meeting targets and maintaining thorough documentation across systems.