Remote Client Success Advocate

ConnectAmerica, LLC; West Virginia; Remote; USD 30,000 - 42,000; Full time

Job summary

Connect America is seeking a Customer Service Representative to serve as the liaison between the company and its clients. The role requires resolving customer issues, handling inquiries, and maintaining high satisfaction by delivering clear, helpful solutions.

You will work in a remote setting with a focus on accuracy, professionalism, and timely communication. The ideal candidate has 6 months to 1 year of customer service experience, strong phone and verbal communication skills, and solid

Qualifications

• 6 months to 1 year of customer service experience (heavy phone volume and data entry strongly preferred).
• Strong phone and verbal communication skills.
• Strong computer proficiency with Microsoft Excel, Word and Outlook.
• High School Graduate or General Education Degree (GED).

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Have knowledge on all services and equipment offered by company.
• Meet all call and appointment target expectations.
• Keep records of all contacts in Company database’s.
• Analytical- Ability to communicate in writing clearly and concisely.
• Creative - Ability to think outside the box.
• Emotional intelligence - Ability to understand his or her own emotions and the emotions of others.
• Excellent customer service and people skills and must be able to work independently or with a team

Skills

Customer service

Phone communication

Verbal communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Connect America is seeking a Customer Service Representative to serve as the liaison between the company and its clients. The role requires resolving customer issues, handling inquiries, and maintaining high satisfaction by delivering clear, helpful solutions.

You will work in a remote setting with a focus on accuracy, professionalism, and timely communication. The ideal candidate has 6 months to 1 year of customer service experience, strong phone and verbal communication skills, and solid