Remote Client Services Specialist

ConnectAmerica, LLC; Beryl (WV); Remote; USD 32,000 - 42,000; Full time

Job summary

Connect America is seeking a Customer Service Representative to bridge communication between the company and clients. You will address inquiries, resolve issues, and maintain accurate records in the company database.

This role offers 100% remote work, requires 6 months to 1 year of customer service experience, strong phone and verbal skills, and proficiency with Microsoft Office programs. High school diploma or GED is required.

Qualifications

• Must have 6 months to 1 year of customer service experience (heavy phone volume and data entry strongly preferred).
• Strong phone and verbal communication skills.
• Strong computer proficiency with Microsoft Excel, Word and Outlook.
• High School Graduate or General Education Degree (GED).

Responsibilities

• Identify customers’ needs, clarify information, research issues and provide solutions or alternatives.
• Have knowledge on all services and equipment offered by company.
• Meet all call and appointment target expectations.
• Keep records of all contacts in Company database.
• Communicate clearly and concisely in writing; think creatively when solving problems.

Skills

Customer service

Phone skills

Data entry

Verbal communication

Education

High School/GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Connect America is seeking a Customer Service Representative to bridge communication between the company and clients. You will address inquiries, resolve issues, and maintain accurate records in the company database.

This role offers 100% remote work, requires 6 months to 1 year of customer service experience, strong phone and verbal skills, and proficiency with Microsoft Office programs. High school diploma or GED is required.