Remote Claims Manager — Leading Multiline Teams

Reserv; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) retirement plan with employer-m

Generous PTO

Generous family leave policy

Work from anywhere

Apple laptop and equipment

Descrizione del lavoro

Reserv is seeking a Claims Manager in the United States to lead a team of claims professionals across multiple lines of business, driving operational excellence through technology and analytics. You will mentor leaders, optimize processes, ensure compliance with SLAs, and deliver accurate reserving, fraud mitigation, and client reporting while fostering a collaborative, high-performance culture.

This role requires deep expertise in commercial transportation claims, contracts review, and strong

Competenze

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 10+ years in insurance claims management experience in multiple lines of business, preference for trucking, general liability and/or auto with bodily injury experience
• 5+ years management experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Mansioni

• Manage a team of team leads and adjusters managing a mix of accounts and lines of business
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Conoscenze

Leadership of claims team

Analytics & data-driven decisions

Regulatory compliance

Communication

Formazione

Bachelor's degree in insurance or related field

Strumenti

Claims systems

Descrizione del lavoro

Reserv is seeking a Claims Manager in the United States to lead a team of claims professionals across multiple lines of business, driving operational excellence through technology and analytics. You will mentor leaders, optimize processes, ensure compliance with SLAs, and deliver accurate reserving, fraud mitigation, and client reporting while fostering a collaborative, high-performance culture.

This role requires deep expertise in commercial transportation claims, contracts review, and strong