Claims Manager: Multi-Line Ops & Data Analytics Leader

Reserv; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Reserv, an insurtech, is seeking a Claims Manager in Atlanta to lead a team of adjusters handling multiple lines of business, including general liability and commercial property. You will drive operational effectiveness through technology and analytics.

The role requires a strong track record in claims management, regulatory compliance, and performance coaching, with a focus on reserving accuracy and fraud mitigation.

Qualifications

• Active adjuster’s license in home state or designated state
• Bachelor's degree in insurance, business administration, or related field; CPCU/AIC a plus
• 10+ years in insurance claims management across multiple lines of business
• 5+ years management experience, preferably in a remote environment

Responsibilities

• Manage a team of adjusters handling a mix of accounts and lines of business including general liability, commercial property, and others
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Skills

Leadership

Team management

Claims analytics

Process improvement

Regulatory compliance

Communication

Education

Bachelor's degree in Insurance or Business Administration

CPCU or AIC certification

Job description

Reserv, an insurtech, is seeking a Claims Manager in Atlanta to lead a team of adjusters handling multiple lines of business, including general liability and commercial property. You will drive operational effectiveness through technology and analytics.

The role requires a strong track record in claims management, regulatory compliance, and performance coaching, with a focus on reserving accuracy and fraud mitigation.