Remote Claims Analytics Account Manager

Compliance Holdings; South Dakota Park (SD); Remote; USD 65,000 - 90,000; Full time

Job summary

Lumelight, a health analytics and compliance platform, is hiring an Account Manager-Claims Reporting. This remote role serves as the primary contact for clients, handling inquiries, stop loss tracking, claim reporting, and data delivery, while ensuring HIPAA compliance.

The ideal candidate has 2+ years of CRM experience, strong communication, and Excel proficiency, plus ability to lead meetings and projects with senior executives.

Qualifications

• ~2+ years’ experience using CRM systems such as SFDC, HubSpot, or Zoho for customer ticket management.
• ~ Communicate effectively and efficiently in a manner that builds rapport with both customers and associates
• ~ Advanced or greater level knowledge using Microsoft products including Excel with demonstrated ability to do data validation, pivot charts, and record macros for troubleshooting.
• ~ Experience using Microsoft Outlook to manage incoming messages, schedule meetings, create and maintain rules.
• ~ Ability to lead a meeting, demonstrating and inspiring confidence to customers

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting
• Support customer workflows that require pulling and securely delivering Lumelight data
• Lead software testing of Lumelight system through specified scenarios during scheduled and unscheduled releases
• Lead projects - facilitating communication and flow of information for customers who are adding groups to Lumelight
• QA newly implemented groups comparing customer data against Lumelight data post setup
• Provide Subject Matter Expertise to the team in one of the areas of analytics, or health insurance knowledge
• Time management enabling candidates to manage questions from multiple sources while maintaining quick resolution

Skills

CRM systems

Communication

Data analysis

Tools

Microsoft Excel

Microsoft Outlook

PowerPoint

Video conferencing

Job description

Lumelight, a health analytics and compliance platform, is hiring an Account Manager-Claims Reporting. This remote role serves as the primary contact for clients, handling inquiries, stop loss tracking, claim reporting, and data delivery, while ensuring HIPAA compliance.

The ideal candidate has 2+ years of CRM experience, strong communication, and Excel proficiency, plus ability to lead meetings and projects with senior executives.