Remote Account Manager - Claims Analytics

Compliance Holdings; New Mexico; Remote; USD 55,000 - 75,000; Full time

Job summary

Lumelight, LLC. is seeking an Account Manager-Claims Reporting to be the primary client contact for our health insurance analytics platform. You’ll ensure timely, accurate responses, support stop loss tracking, claim reporting, and secure data delivery with HIPAA compliance.

This is a remote position supporting approved Lumelight states. Ideal candidates have 3+ years in admin or client management, solid Microsoft Office and CRM experience, and strong communication skills to interact with senior

Qualifications

• 3+ years of administrative or client management experience.
• Healthcare/claims knowledge is a strong plus.
• Proven excellence in support to complex clients.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and video conferencing.
• Experience using CRM systems for customer ticket management.

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform.
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting.
• Support customer workflows that require pulling and securely delivering Lumelight data.
• Lead software testing of Lumelight system through specified scenarios during scheduled and unscheduled releases.
• Lead projects - facilitating communication and flow of information for customers who are adding groups to Lumelight.
• QA newly implemented groups comparing customer data against Lumelight data post setup.
• Provide Subject Matter Expertise to the team in analytics or health insurance knowledge.

Skills

Time management

CRM systems

Communication

Excel data tools

Outlook

Meeting leadership

Education

3+ years admin or client management

Healthcare/claims knowledge

Tools

Microsoft Office

Video conferencing

Job description

Lumelight, LLC. is seeking an Account Manager-Claims Reporting to be the primary client contact for our health insurance analytics platform. You’ll ensure timely, accurate responses, support stop loss tracking, claim reporting, and secure data delivery with HIPAA compliance.

This is a remote position supporting approved Lumelight states. Ideal candidates have 3+ years in admin or client management, solid Microsoft Office and CRM experience, and strong communication skills to interact with senior