Remote Change Manager - Drive Adoption & Transformation

CSAA; Washington; Remote; USD 130,000 - 173,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is seeking a Change Manager to lead moderate to high complex change initiatives across departments. This remote-friendly role applies structured change management methodologies to drive adoption and project outcomes.

You will partner with project teams and leaders to align activities with business goals, develop strategies, deliver training, and measure adoption while complying with CSAA IG guidelines.

Qualifications

• Minimum 8 years relevant experience.
• BA/BS degree or equivalent combination of education and experience.
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives.
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data.
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes.
• Excellent working knowledge and application of training and communications methodologies and guidelines.
• Strong working knowledge of project management and other lifecycle methodologies.
• Strong ability to influence at the department/division level and across different layers of leadership.
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change.
• Substantial insurance business knowledge or shared services/consulting functions.

Responsibilities

• Lead and support change management efforts for initiatives across one or more departments.
• Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results to benefit realization.
• Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction.
• Collaborate with project managers to integrate change management activities into project plans.
• Design and deliver communication and training plans to support change initiatives.
• Provide coaching and support to leaders to help them fulfill their change leadership roles.
• Identify and manage anticipated resistance and develop mitigation tactics.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed.

Skills

Change management expertise

Stakeholder engagement

Data analysis

Facilitation skills

Training & communications

PM lifecycle knowledge

Influence across leadership

Sponsorship coaching

Resistance management

Insurance domain knowledge

Education

BA/BS degree or equivalent combination of education and experience

Job description

CSAA Insurance Group (CSAA IG) is seeking a Change Manager to lead moderate to high complex change initiatives across departments. This remote-friendly role applies structured change management methodologies to drive adoption and project outcomes.

You will partner with project teams and leaders to align activities with business goals, develop strategies, deliver training, and measure adoption while complying with CSAA IG guidelines.