Remote Change Manager: Drive Adoption & Impact

CSAA; South Carolina; Remote; USD 120,000 - 170,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring a Change Manager to lead complex change initiatives remotely across the United States. You will apply structured change management methodologies to drive adoption, minimize resistance, and align efforts with business goals.

The role partners with project teams and leaders to ensure successful outcomes, develop training and communication plans, coach leaders, and track adoption metrics while complying with internal guidelines.

Qualifications

• Minimum 8 years relevant experience.
• BA/BS degree or equivalent combination of education and experience.
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives.
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data.
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes.
• Excellent working knowledge and application of training and communications methodologies and guidelines.
• Strong working knowledge of project management and other lifecycle methodologies.
• Strong ability to influence at the department/division level and across different layers of leadership.
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change.
• Substantial insurance business knowledge or shared services/consulting functions

Responsibilities

• Lead and manage change management efforts for initiatives across one or more departments.
• Develop and implement change management strategies and plans that align with business objectives and maximize adoption.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Define people-specific objectives and key results to benefit realization.
• Operate with increasing independence and make informed decisions on change strategy execution.
• Collaborate with project managers to integrate change activities into project plans.
• Design and deliver communication and training plans to support change initiatives.
• Provide coaching and support to leaders to fulfill change leadership roles.
• Identify and manage anticipated resistance and develop mitigation tactics.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines (ADKAR, Prosci, Proxima).
• Design, develop and implement User Acceptance Testing strategy and plan when needed.

Skills

Change management

ADKAR knowledge

Impact assessment

Sponsorship engagement

Training & communications

Project management

Leadership influence

Resistance management

Behavior change

Insurance knowledge

Education

BA/BS degree or equivalent

MA degree preferred

Tools

ADKAR/Prosci knowledge

Prosci

Proxima

Job description

CSAA Insurance Group (CSAA IG) is hiring a Change Manager to lead complex change initiatives remotely across the United States. You will apply structured change management methodologies to drive adoption, minimize resistance, and align efforts with business goals.

The role partners with project teams and leaders to ensure successful outcomes, develop training and communication plans, coach leaders, and track adoption metrics while complying with internal guidelines.