Remote Change Manager — Drive Adoption & Impact

CSAA; Massachusetts; Remote; USD 130,000 - 173,000; Full time

Job summary

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks a Change Manager to drive large-scale initiatives across departments. This remote-first role focuses on applying structured change management methods, enabling adoption and aligning with business goals.

You will partner with project teams and leaders to shape change strategy, assess impacts, and support realisation metrics. This position requires senior-level experience and BA/BS (MA preferred) in related fields.

Qualifications

• Minimum 8 years relevant experience.
• BA/BS degree or equivalent combination of education and experience.
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives.
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data.
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes.
• Excellent working knowledge and application of training and communications methodologies and guidelines.
• Strong working knowledge of project management and other lifecycle methodologies.
• Strong ability to influence at the department/division level and across different layers of leadership.
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change.
• Substantial insurance business knowledge or shared services/consulting functions.

Responsibilities

• Lead and support change management efforts for initiatives across one or more departments.
• Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results to benefit realization.
• Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction.
• Collaborate with project managers to integrate change management activities into project plans.
• Design and deliver communication and training plans to support change initiatives.
• Provide coaching and support to leaders to help them fulfill their change leadership roles.
• Identify and manage anticipated resistance and develop mitigation tactics.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed.

Skills

Change management

Project management

Facilitation

Sponsorship coaching

Communication

Influence leadership

Education

BA/BS degree

MA degree preferred

Tools

ADKAR

Prosci

Proxima

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks a Change Manager to drive large-scale initiatives across departments. This remote-first role focuses on applying structured change management methods, enabling adoption and aligning with business goals.

You will partner with project teams and leaders to shape change strategy, assess impacts, and support realisation metrics. This position requires senior-level experience and BA/BS (MA preferred) in related fields.