Remote Change Management Specialist: Training & Adoption

Reed Smith LLP.; Chicago (IL); On-site; USD 97,000 - 132,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Life Insurance

Job summary

Reed Smith LLP is seeking a Change Analyst to support change management planning and execution across global, cross-functional programs. You will coordinate communications, training materials, and stakeholder engagement with Change Leads and project teams.

The role emphasizes developing targeted communications and training materials while tracking business readiness and adoption metrics in a matrixed organization across time zones, with remote work support.

Qualifications

• Bachelor's degree in Business, Organizational Behavior, or a related field.
• Formal change management certification (e.g., Prosci) preferred.
• Minimum of five years of experience supporting change management or project delivery initiatives.
• Experience working in professional services, legal, consulting, or other client-facing environments.
• Experience supporting enterprise system implementations (e.g., Workday, CRM platforms) preferred.

Responsibilities

• Deliver assigned change workstreams, including planning, executing, and tracking activities against project milestones, objectives and outcomes.
• Conduct change impact assessment and stakeholder analysis and summarize insights to inform change strategies.
• Translate change strategies into action plans across communications, training, and stakeholder engagement, adapting approaches based on stakeholder and business needs.
• Partner with project teams, business stakeholders, and Change Leads to support execution of change initiatives across global, cross-functional programs.
• Develop and deliver stakeholder engagement activities, including gathering input on influence and resistance, maintaining contact lists, scheduling interviews, workshops, and briefings, and synthesizing information to inform strategy.
• Assess change-related risks, recommend mitigation actions, and elevate issues when appropriate.
• Own the creation and distribution of targeted communications, including emails, intranet posts, FAQs, and reference materials, tailoring messaging and delivery approaches based on stakeholder and business needs while ensuring alignment with overall strategy.
• Develop, coordinate and deliver training materials and activities, including creating and updating materials, scheduling sessions, sending invitations, tracking attendance, and collecting feedback collection.
• Track and analyze adoption and business readiness metrics and contribute to dashboards and reports that identify trends, risks, and areas requiring additional communication, training, or stakeholder support.
• Perform other duties as assigned.

Skills

Change management

Stakeholder engagement

Project delivery

Communications

Training development

Analytics

Cross-functional collaboration

Problem solving

Organizational skills

Independent work

Education

Bachelor's degree in Business or related field

Prosci certification

Tools

Workday

CRM platforms

Job description

Reed Smith LLP is seeking a Change Analyst to support change management planning and execution across global, cross-functional programs. You will coordinate communications, training materials, and stakeholder engagement with Change Leads and project teams.

The role emphasizes developing targeted communications and training materials while tracking business readiness and adoption metrics in a matrixed organization across time zones, with remote work support.