Remote Centralized Referrals Coordinator

SDG MGMT Company; United States; Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical (Virtual Care included)

HSA/FSA

Dental

Vision

401K after 30 days of employment

Short Term Disability

Pre-tax savings for public transit

Birthday personal holiday

Job summary

Schweiger is seeking a Centralized Referral Coordinator to convert referrals into scheduled appointments across multiple locations. The role emphasizes rapid outreach, completeness checks, insurance verification, and patient outreach to ensure timely bookings.

You will work primarily remotely, with occasional in-person meetings as needed, and collaborate with office managers and clinical staff to minimize scheduling gaps and lost referrals. Prior experience in medical scheduling is required.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 2+ years in medical scheduling, patient access, referral coordination or a similar healthcare role.
• Working knowledge of insurance verification, prior authorizations and medical terminology.
• Experience with an EHR or practice management system; ModMed experience is a plus.
• Strong phone presence and a patient-first approach.
• Highly organized and able to manage a large queue without dropping follow-ups.
• Comfortable working against defined metrics and turnaround times.
• Bilingual (English/Spanish) preferred.
• Working knowledge of HIPAA & OSHA compliance.

Responsibilities

• Watch and work the central referral queue (fax, e-referral and portal) every day, aiming to reach new referrals within one business day
• Review each referral for completeness: demographics, insurance, diagnosis or reason for referral, urgency and required clinical documents
• Check insurance eligibility and flag any authorization or plan problems before booking
• Contact patients by phone and text to schedule, following up on a set schedule until the referral is booked or closed
• Match each patient to the right provider, specialty, location and appointment type, based on clinical need, urgency and availability
• Fast-track urgent referrals, such as suspected skin cancer or post-biopsy follow-up, under established protocols
• Confirm scheduling, or report when a patient couldn't be reached, to the referring provider's office
• Keep accurate, real-time referral status in ModMed and related tracking tools
• Track and report key measures: referral volume, time to first contact, time to booking, conversion rate and reasons referrals are lost
• Work with office managers, the Patient Support Center and clinical staff to resolve scheduling conflicts and capacity gaps
• Spot recurring problems, such as incomplete referrals from certain sources or capacity shortfalls at certain locations, and raise them
• Other duties as assigned by supervisor on an as needed basis.

Skills

Phone communication

Organization

Patient-first approach

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's degree preferred

Tools

ModMed

Job description

Schweiger is seeking a Centralized Referral Coordinator to convert referrals into scheduled appointments across multiple locations. The role emphasizes rapid outreach, completeness checks, insurance verification, and patient outreach to ensure timely bookings.

You will work primarily remotely, with occasional in-person meetings as needed, and collaborate with office managers and clinical staff to minimize scheduling gaps and lost referrals. Prior experience in medical scheduling is required.