Remote Referral Operations Manager

Schweiger; New York (NY); Remote; USD 70,000 - 82,000; Full time

Job summary

Schweiger is seeking a strong leader to build and run Schweiger’s new Centralized Referral Team. You will manage a group of in-house and outsourced agents, coordinating AI-assisted intake, outreach, and booking to ensure every referred patient is scheduled.

You will partner with Parakeet for automation decisions, monitor completion rates, and optimize the referral workflow while maintaining HIPAA compliance and high-quality service.

Qualifications

• 3+ years leading a team in patient access, referral management, scheduling or a similar high-volume healthcare operation.
• Experience managing outsourced or offshore staff alongside in-house employees.
• Working knowledge of referrals, authorizations, insurance basics and EHR/practice management systems (ModMed a plus).
• Comfort with CRMs, workflow tools and automation.
• You run your team on metrics: you set targets, check them weekly and act on what they show.
• Working knowledge of HIPAA & OSHA compliance.

Responsibilities

• The referral loop, end to end. Receive the referral, reach the patient and book them with the referral attached to the visit, confirm to the referring practice that their patient is booked, let our provider know where the patient came from, send visit notes back after the appointment, and send pathology results back the moment they come in.
• The team. Lead five agents at launch, a mix of in-house staff and an outsourced partner. Hire, train, coach and set daily goals.
• Work with Parakeet to decide what automation handles and what comes to the team.
• Watch its completion rates closely, push for more where it’s working, and catch it quickly when it isn’t.
• At launch, more referrals than the team can handle. Set clear rules for what gets worked first and adjust as data comes in.
• The system. Help stand up the CRM that tracks every referral, contact attempt, booking and close-out.

Skills

Team leadership

Patient access

Referral management

Scheduling

Metrics-driven

HIPAA compliance

Tools

CRMs

EHR/PM systems

ModMed

Job description

Schweiger is seeking a strong leader to build and run Schweiger’s new Centralized Referral Team. You will manage a group of in-house and outsourced agents, coordinating AI-assisted intake, outreach, and booking to ensure every referred patient is scheduled.

You will partner with Parakeet for automation decisions, monitor completion rates, and optimize the referral workflow while maintaining HIPAA compliance and high-quality service.