Remote Head of Centralized Referrals and Operations

Schweiger; Town of Hastings (NY); Remote; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical

HSA/FSA

Dental

Vision

401K

Short Term Disability

Pre-tax transit

Birthday personal holiday

Employee discounts on Schweiger skin &

Job summary

Schweiger is seeking a bold, experienced leader to build and direct a Centralized Referral Team. You’ll manage a mix of in-house and outsourced agents, integrating AI-assisted fax intake and outreach to ensure referrals are booked and practices hear back within a day.

You’ll spearhead automation, CRM implementation, and cross-functional collaboration while scaling the team as automation expands, delivering measurable improvements in referral conversion and provider satisfaction.

Qualifications

• 3+ years leading a team in patient access or referrals.
• Experience managing outsourced staff alongside in-house.
• Familiar with HIPAA and OSHA compliance.

Responsibilities

• Oversee end-to-end referral process from intake to booking.
• Lead five agents at launch, including training and performance goals.
• Collaborate with Parakeet for automation and optimize completion rates.
• Set prioritization rules and adapt as data comes in.
• Develop CRM tracking for referrals, visits and outcomes.
• Build and maintain relationships with referring practices.
• Coordinate with Patient Support Center, revenue cycle, clinics.
• Route non-referral faxes and records requests to owners.

Skills

Team leadership

Referral management

Healthcare operations

Outsourced staff management

HIPAA compliance

OSHA compliance

CRM proficiency

ModMed experience

Tools

ModMed

Job description

Schweiger is seeking a bold, experienced leader to build and direct a Centralized Referral Team. You’ll manage a mix of in-house and outsourced agents, integrating AI-assisted fax intake and outreach to ensure referrals are booked and practices hear back within a day.

You’ll spearhead automation, CRM implementation, and cross-functional collaboration while scaling the team as automation expands, delivering measurable improvements in referral conversion and provider satisfaction.