Remote Healthcare Referral Ops Manager

SDG MGMT Company; United States; Remote; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

HSA/FSA

Dental insurance

Vision insurance

401K

Short-term disability

Transit benefits

Birthday holiday

Employee discounts

Job summary

Schweiger is seeking a professional to build and lead a centralized referral team in a primarily remote capacity. You will manage a small launch team (in-house and outsourced) and drive end-to-end referral workflows from intake to booking and follow-up.

You will coordinate automation with Parakeet, set performance targets, ensure HIPAA/OSHA compliance, and foster strong relationships with referring practices while scaling the system across Schweiger's network.

Qualifications

• 3+ years leading a team in patient access, referral management, scheduling or a similar high-volume healthcare operation.
• Experience managing outsourced or offshore staff alongside in-house employees.
• Working knowledge of referrals, authorizations, insurance basics and EHR/practice management systems (ModMed a plus).
• Comfort with CRMs, workflow tools and automation.
• You run your team on metrics: you set targets, check them weekly and act on what they show.
• You've launched or rebuilt a process and made it stick.
• Working knowledge of HIPAA & OSHA compliance.

Responsibilities

• The referral loop, end to end: receive, reach the patient, book, and notify referrers with visit notes.
• Lead five agents at launch; hire, train, coach and set daily goals; ensure quality and tone.
• Work with Parakeet to decide automation scope and tracking completion rates.
• Set early rules for prioritizing referrals and adapt as data comes in.
• Stand up the CRM to track referrals, contacts, bookings and close-outs.
• Maintain strong referring-practice relationships and escalate issues as needed.
• Collaborate with Patient Support Center, revenue cycle, clinic ops and trainers.

Skills

Team leadership

Patient access

Referral management

Scheduling

Outsourced staff

HIPAA compliance

OSHA compliance

CRM tools

Automation

Tools

ModMed

Job description

Schweiger is seeking a professional to build and lead a centralized referral team in a primarily remote capacity. You will manage a small launch team (in-house and outsourced) and drive end-to-end referral workflows from intake to booking and follow-up.

You will coordinate automation with Parakeet, set performance targets, ensure HIPAA/OSHA compliance, and foster strong relationships with referring practices while scaling the system across Schweiger's network.