Remote Centralized Referrals Coordinator

Schweiger Dermatology Group; Oregon; Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical (Virtual Care included)

HSA/FSA

Dental

Vision

401K

Short Term Disability

Pre-tax transit savings

Birthday personal holiday

Employee discounts on Schweiger skin/c

Cosmetic services

Job summary

Schweiger Dermatology Group seeks a Centralized Referral Coordinator to convert external referrals into bookings across Schweiger locations. You will manage the referral queue from intake to appointment, ensuring completeness, insurance checks, and timely scheduling.

The role drives standardization across the Schweiger network for improved efficiency. Responsibilities include daily queue management, patient outreach via phone/text, and accurate status tracking in ModMed.

Qualifications

• Minimum high school education with healthcare experience.
• Experience coordinating referrals, scheduling, and insurance checks.
• Familiarity with EHRs and HIPAA compliance.

Responsibilities

• Watch and work the central referral queue daily to reach new referrals within one business day.
• Review referrals for completeness: demographics, insurance, diagnosis, urgency and documents.
• Check insurance eligibility and flag authorizations before booking.
• Contact patients by phone/text to schedule and follow up until booked.
• Match patients to provider, location and appointment type based on need and availability.
• Fast-track urgent referrals under established protocols.
• Confirm scheduling or report uncontactable referrals to the referring office.
• Maintain real-time referral status in ModMed and trackers.
• Track metrics: referral volume, time to contact/booking, conversion, reasons for lost referrals.
• Collaborate with office managers and clinical staff to resolve scheduling conflicts.
• Identify recurring problems and raise them for resolution.
• Perform other duties as assigned.

Skills

2+ years medical scheduling

Phone presence

Highly organized

Queue management

Working with metrics

Bilingual English/Spanish

HIPAA & OSHA compliance

Education

High school diploma or equivalent

Associate's degree preferred

Tools

ModMed

Job description

Schweiger Dermatology Group seeks a Centralized Referral Coordinator to convert external referrals into bookings across Schweiger locations. You will manage the referral queue from intake to appointment, ensuring completeness, insurance checks, and timely scheduling.

The role drives standardization across the Schweiger network for improved efficiency. Responsibilities include daily queue management, patient outreach via phone/text, and accurate status tracking in ModMed.