Remote Centralized Referral Coordinator

Schweiger; Town of Hastings (NY); Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA / FSA

401K after 30 days

Short Term Disability

Pre-tax transit savings

Birthday personal holiday

Job summary

Schweiger is a leading dermatology practice with 580+ providers and 170+ offices nationwide, offering medical, cosmetic, and surgical dermatology services. We seek a Centralized Referral Coordinator to streamline referrals into one queue across Schweiger locations and ensure fast, accurate scheduling.

The role manages referrals from intake to booked appointment, works with insurance to resolve issues, and collaborates with office managers and clinical staff to optimize capacity.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 2+ years in medical scheduling, patient access, referral coordination or a similar healthcare role.
• Working knowledge of insurance verification, prior authorizations and medical terminology.
• Experience with an EHR or practice management system; ModMed experience is a plus.
• Strong phone presence and a patient-first approach.
• Highly organized and able to manage a large queue without dropping follow-ups.
• Comfortable working against defined metrics and turnaround times.
• Bilingual (English/Spanish) preferred.
• Working knowledge of HIPAA & OSHA compliance.

Responsibilities

• Watch and work the central referral queue every day, aiming to reach new referrals within one business day.
• Review each referral for completeness: demographics, insurance, diagnosis or reason for referral, urgency and required clinical documents.
• Check insurance eligibility and flag any authorization or plan problems before booking.
• Contact patients by phone and text to schedule, following up on a set schedule until the referral is booked or closed.
• Match each patient to the right provider, specialty, location and appointment type, based on clinical need, urgency and availability.
• Fast-track urgent referrals under established protocols.
• Confirm scheduling, or report when a patient couldn't be reached, to the referring provider's office.
• Keep accurate, real-time referral status in ModMed and related tracking tools.
• Track and report key measures: referral volume, time to first contact, time to booking, conversion rate and reasons referrals are lost.
• Work with office managers, the Patient Support Center and clinical staff to resolve scheduling conflicts and capacity gaps.
• Spot recurring problems and raise them to leadership.

Skills

Medical scheduling

Insurance verification

Prior authorizations

Medical terminology

EHR / practice management

Phone communication

Organization

Bilingual English/Spanish

HIPAA compliance

Education

High school diploma or equivalent

Associate's degree preferred

Tools

ModMed

Job description

Schweiger is a leading dermatology practice with 580+ providers and 170+ offices nationwide, offering medical, cosmetic, and surgical dermatology services. We seek a Centralized Referral Coordinator to streamline referrals into one queue across Schweiger locations and ensure fast, accurate scheduling.

The role manages referrals from intake to booked appointment, works with insurance to resolve issues, and collaborates with office managers and clinical staff to optimize capacity.