Remote Dermatology Referrals Coordinator

SDG MGMT Company LLC; United States; Remote; USD 29,000 - 34,000; Full time

Job summary

Schweiger is a leading dermatology practice with remote-centered Centralized Referral Coordinator roles across multiple states. The position manages referrals from start to finish, ensuring completeness, eligibility checks, and timely scheduling.

The role emphasizes proactive communication with patients, coordination with providers and offices, and real-time status tracking in ModMed. Remote work with travel to meetings as needed is available.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 2+ years in medical scheduling, patient access, referral coordination or a similar healthcare role.
• Working knowledge of insurance verification, prior authorizations and medical terminology.
• Experience with an EHR or practice management system; ModMed experience is a plus.
• Bilingual English/Spanish preferred.
• Working knowledge of HIPAA & OSHA compliance.

Responsibilities

• Watch and work the central referral queue daily, aiming to reach new referrals within one business day.
• Review each referral for completeness: demographics, insurance, diagnosis or reason for referral, urgency and required clinical documents.
• Check insurance eligibility and flag any authorization or plan problems before booking.
• Contact patients by phone and text to schedule, following up on a set schedule until the referral is booked or closed.
• Match each patient to the right provider, specialty, location and appointment type, based on clinical need, urgency and availability.
• Fast-track urgent referrals, such as suspected skin cancer or post-biopsy follow-up, under established protocols.
• Confirm scheduling, or report when a patient couldn't be reached, to the referring provider's office.
• Keep accurate, real-time referral status in ModMed and related tracking tools.
• Track and report key measures: referral volume, time to first contact, time to booking, conversion rate and reasons referrals are lost.
• Work with office managers, the Patient Support Center and clinical staff to resolve scheduling conflicts and capacity gaps.
• Spot recurring problems, such as incomplete referrals from certain sources or capacity shortfalls at certain locations, and raise them.
• Other duties as assigned by supervisor on an as needed basis.

Skills

Strong phone presence

Highly organized

Patient-first approach

Bilingual English/Spanish preferred

HIPAA/OSHA compliance knowledge

Education

High school diploma or equivalent

Associate's degree preferred

Tools

ModMed

Job description

Schweiger is a leading dermatology practice with remote-centered Centralized Referral Coordinator roles across multiple states. The position manages referrals from start to finish, ensuring completeness, eligibility checks, and timely scheduling.

The role emphasizes proactive communication with patients, coordination with providers and offices, and real-time status tracking in ModMed. Remote work with travel to meetings as needed is available.