Remote Catalan-Speaking Customer Advisor — Full-Time

CNX; United States; A distancia; USD 20.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Permanent contract

39 hours/week

Salary: €19,976.99 gross/year + €1,200

Paid training

Career development

Descripción de la vacante

CNX is hiring a Customer Service Representative (Catalan-speaking) to work remotely. You will assist customers through selected channels, diagnose basic tech issues, and provide clear, step-by-step guidance while maintaining accurate records and meeting quality targets.

The role requires Spanish and Catalan language proficiency, English at B1/B2 level, a high school diploma, and the ability to work 39 hours per week from 9:00 to 18:00. Training and career development are provided.

Formación

• Native or bilingual Spanish proficiency and Catalan English proficiency at B1/B2 level.
• Strong communication, customer service, and problem-solving skills.
• Basic technical knowledge and confidence using computers and digital devices.

Responsabilidades

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.

Conocimientos

Catalan language

Spanish language

English (B1/B2)

Educación

High school diploma or equivalent

Descripción del empleo

CNX is hiring a Customer Service Representative (Catalan-speaking) to work remotely. You will assist customers through selected channels, diagnose basic tech issues, and provide clear, step-by-step guidance while maintaining accurate records and meeting quality targets.

The role requires Spanish and Catalan language proficiency, English at B1/B2 level, a high school diploma, and the ability to work 39 hours per week from 9:00 to 18:00. Training and career development are provided.