Remote Aranese-Speaking Customer Support Advisor

CNX; United States; A distancia; USD 20.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Full paid training

Career development program

Bonus 1200 gross/year

Descripción de la vacante

CNX is seeking an Aranese-speaking Customer Service Representative to join our remote team. You will assist customers via multiple channels, troubleshoot basic tech issues, and explain solutions clearly from your home office in Spain.

The role requires native/bilingual Spanish and Aranese with English at B1/B2; a high school diploma, age 18+, and solid typing, communication, and problem-solving skills. 100% remote, full-time, with ongoing training and career development opportunities.

Formación

• Native or bilingual Spanish; Aranese English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age 18 and legal work documentation to work in Spain
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required

Responsabilidades

• Assist customers through the assigned communication channels
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance
• Explain technical information clearly and professionally
• Manage customer interactions using internal systems and follow established procedures
• Handle concerns with empathy, resolve issues, and escalate complex cases when necessary
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets

Conocimientos

Communication skills

Customer service

Problem solving

Typing skills

Attention to detail

Calm under pressure

Flexibility

Educación

High school diploma or equivalent

Descripción del empleo

CNX is seeking an Aranese-speaking Customer Service Representative to join our remote team. You will assist customers via multiple channels, troubleshoot basic tech issues, and explain solutions clearly from your home office in Spain.

The role requires native/bilingual Spanish and Aranese with English at B1/B2; a high school diploma, age 18+, and solid typing, communication, and problem-solving skills. 100% remote, full-time, with ongoing training and career development opportunities.