Remote Aranese-Speaking Customer Advisor

Concentrix Spain Business Process Outsourcing S.L.U.; United States; A distancia; USD 20.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Permanent contract

Full time 39 hours/week Mon-Fri 9:00-?

Descripción de la vacante

Concentrix Spain Business Process Outsourcing S.L.U. is seeking an Customer Service Representative (Aranese-speaking) to work remotely. The role focuses on helping customers maximize their devices and services with clear, empathetic support.

You will resolve routine issues, guide customers through steps, and keep accurate records while meeting performance targets. The position offers 39 hours/week, a permanent contract, and a competitive salary with a yearly bonus.

Formación

• Native or bilingual Spanish and Aranese proficiency.
• English proficiency at B1/B2 level.
• Strong communication and problem-solving skills.
• Basic technical knowledge and confidence with computers.

Responsabilidades

• Assist customers through assigned channels.
• Troubleshoot basic technical issues with step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage interactions in internal systems and follow procedures.
• Handle concerns with empathy and escalate complex cases when needed.
• Maintain records and meet quality, satisfaction, and productivity targets.

Conocimientos

Spanish & Aranese

English B1/B2

Customer service

Problem solving

Basic tech knowledge

Educación

High school diploma or equivalent

Descripción del empleo

Concentrix Spain Business Process Outsourcing S.L.U. is seeking an Customer Service Representative (Aranese-speaking) to work remotely. The role focuses on helping customers maximize their devices and services with clear, empathetic support.

You will resolve routine issues, guide customers through steps, and keep accurate records while meeting performance targets. The position offers 39 hours/week, a permanent contract, and a competitive salary with a yearly bonus.