Customer Service Representative (Catalan-speaking) AV01

CNX; United States; Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Remote work

Permanent contract

39 hours/week

Salary: €19,976.99 gross/year + €1,200

Paid training

Career development

Job summary

CNX is hiring a Customer Service Representative (Catalan-speaking) to work remotely. You will assist customers through selected channels, diagnose basic tech issues, and provide clear, step-by-step guidance while maintaining accurate records and meeting quality targets.

The role requires Spanish and Catalan language proficiency, English at B1/B2 level, a high school diploma, and the ability to work 39 hours per week from 9:00 to 18:00. Training and career development are provided.

Qualifications

• Native or bilingual Spanish proficiency and Catalan English proficiency at B1/B2 level.
• Strong communication, customer service, and problem-solving skills.
• Basic technical knowledge and confidence using computers and digital devices.

Responsibilities

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.

Skills

Catalan language

Spanish language

English (B1/B2)

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Representative (Catalan-speaking) - Remote AV01

Love technology? Enjoy helping people? Work remotely and turn your skills into your next career opportunity! Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you! Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

-Assist customers through the assigned communication channels. -Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance. -Explain technical information clearly and professionally. -Manage customer interactions using internal systems and follow established procedures. -Handle concerns with empathy, resolve issues, and elevate complex cases when necessary. -Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for? Native or bilingual Spanish proficiency + Catalan English proficiency at B1/B2 level High school diploma or equivalent Minimum age of 18 and legal documentation to work in Spain. Strong communication, customer service, and problem-solving skills Basic technical knowledge and confidence using computers and digital devices. Good typing skills, attention to detail, and the ability to remain calm under pressure Flexibility to work shifts, weekends, and holidays as required.

Требования: Catalan (Required) Time Type: Full time

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

R1777932 Location: ESP Work-at-Home