Remote Valencian-Speaking Customer Advisor

Concentrix Spain Business Process Outsourcing S.L.U.; United States; A distancia; USD 20.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Permanent contract

39h/week

Training program

Career development

Descripción de la vacante

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Valencian-speaking Customer Service Representative for a fully remote role. You will assist customers, troubleshoot, and guide them through solutions, working from home on a full-time schedule.

The ideal candidate has Valencian and Spanish proficiency, English at B1/B2, and strong communication skills. Training is provided, with career development opportunities in a remote environment.

Formación

• Native or bilingual Spanish proficiency + Valencian
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age 18 and legal documentation to work in Spain
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required

Responsabilidades

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Conocimientos

Valencian

Spanish proficiency

English proficiency

Customer service

Problem-solving

Educación

High school diploma

Descripción del empleo

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Valencian-speaking Customer Service Representative for a fully remote role. You will assist customers, troubleshoot, and guide them through solutions, working from home on a full-time schedule.

The ideal candidate has Valencian and Spanish proficiency, English at B1/B2, and strong communication skills. Training is provided, with career development opportunities in a remote environment.